Refund Policy

1. Overview

This Refund Policy applies to all purchases made through Gloria (“the Service”), operated by Gloria (“we”, “us”, “our”). All payments are processed by our merchant of record. By making a purchase, you agree to the terms outlined in this policy.

2. Subscription Plans

Gloria offers subscription plans (Individual, Team, and Enterprise) billed on a monthly or annual basis. Regarding refunds for subscription plans:

• Cancellation: You may cancel your subscription at any time from within the Service. Upon cancellation, your subscription will remain active until the end of your current billing period. You will not be charged for any subsequent billing periods.
• No partial refunds: We do not provide refunds or credits for any partial subscription periods. When you cancel, you retain full access to all paid features until the end of the period you have already paid for.
• Downgrades: If you downgrade your plan, the change takes effect at the start of your next billing cycle. No refund is issued for the difference between your current and new plan during the remaining period.

3. Exceptions

We may, at our sole discretion, consider refund requests in the following exceptional circumstances:

• Duplicate charges: If you were charged multiple times for the same purchase due to a technical error, we will refund the duplicate charge(s).
• Service unavailability: If the Service experienced significant downtime (exceeding 72 consecutive hours) during your billing period and this materially impacted your ability to use the Service, we may issue a pro-rated credit or refund.
• Unauthorized charges: If you believe an unauthorized charge was made to your account, please contact us immediately. We will investigate and, if confirmed, issue a full refund.

5. Consumer Rights

Nothing in this policy is intended to limit any consumer rights that may apply under the laws of your jurisdiction. If you are a consumer in the European Union, European Economic Area, or the United Kingdom, you may have statutory rights that cannot be waived. In such cases, this policy applies to the extent permitted by applicable law. If you believe you are entitled to a refund under local consumer protection laws, please contact us and we will review your request accordingly.

6. How to Request a Refund

If you believe you qualify for a refund under the exceptions listed above, please contact us:

• Email: support@usegloria.com

Please include your account email, the date of the charge, the amount, and a description of the issue. We aim to respond to all refund requests within 5 business days.

7. Chargebacks

If you initiate a chargeback or payment dispute with your bank or payment provider before contacting us, we reserve the right to suspend your account and terminate your access to the Service pending resolution of the dispute. We encourage you to reach out to us directly first, as we are committed to resolving issues fairly and promptly.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or a notice within the Service. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.